Term and Conditions

Last Updated: [Insert Date]

Welcome to Outlet Swim Goggles Pro Store! These Terms and Conditions outline the rules and regulations for using our website (www.swimgogglespro.com) and purchasing our competitive swim gear. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for:

• Competitive swimmers and swim teams
• Aquatic sports enthusiasts
• Individuals purchasing swim gear as gifts
• Customers aged 18+ or with parental consent

We do not currently ship to some Asian countries or remote areas due to logistics constraints.

1.2 Intellectual Property

All content on our website, including:

• Product designs and technical specifications
• Branding and logos
• Photography and product descriptions

are the exclusive property of Outlet Swim Goggles Pro Store and protected by copyright laws. Unauthorized use is prohibited.

2. Products and Services

2.1 Product Range

We specialize in:

• Technical Swimwear: Chlorine-resistant jammers, training suits
• Competition Goggles: Adult and junior models (6-14 years)
• Swim Accessories: Anti-fog solutions, ear protection, fins
• Apparel & Equipment: Swim backpacks, drink bottles

2.2 Product Information

We take care to ensure:

• All product specifications are accurate
• Sizing charts are provided for swimwear
• Material composition is clearly stated (especially for chlorine-resistant items)

Colors may vary slightly due to monitor settings.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You’ll receive an order confirmation email
• We process orders within 1-2 business days
• Payment is required before dispatch

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through PCI-compliant systems.

3.3 Pricing

All prices are in AUD and include GST where applicable. We reserve the right to correct pricing errors.

4. Shipping Policy

4.1 Shipping Options

Service	Carrier	Cost	Delivery Time
Standard	DHL/FedEx	$12.95 AUD	10-15 business days
Free Shipping	EMS	Free (orders >$50 AUD)	15-25 business days

4.2 Delivery Responsibilities

Once shipped:

• Tracking information will be provided
• You are responsible for providing accurate delivery information
• Customs fees (if applicable) are the customer’s responsibility

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from delivery date for most items. Exceptions include:

• Bikinis and briefs (hygiene reasons)
• Opened chlorine-resistant swimwear
• Used ear plugs/bands

5.2 Return Process

1. Email [email protected] within 15 days
2. Include order details and reason for return
3. Wait for return authorization
4. Ship items with original tags/packaging

5.3 Refunds

Refunds are processed within 5-7 business days after we receive returned items. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

• Provide accurate order and delivery information
• Inspect products upon delivery
• Follow care instructions for swimwear
• Report issues within 15 days of delivery
• Understand hygiene restrictions on returns

7. Liability Limitations

Outlet Swim Goggles Pro Store is not liable for:

• Delays due to customs or carrier issues
• Incorrect product use (e.g., non-competitive use of racing suits)
• Normal wear and tear of swimwear
• Consequential damages from product use

8. Contact Information

Outlet Swim Goggles Pro Store
25 Marlin Avenue, BURRINJUCK, AU 2582
Email: [email protected]