Welcome to Outlet Swim Goggles Pro Store’s FAQ section! As your premier destination for high-performance swim gear, we’ve compiled answers to the most common questions about our products, shipping, payments, and more. Dive in to find the information you need!

About Our Store

Who is Outlet Swim Goggles Pro Store for?
We cater to competitive swimmers, recreational swimmers, swim parents, and swim teams who need high-quality, performance-focused swim gear. Our products range from professional competition wear (like jammers and chlorine-resistant swimwear) to kids’ swim gear and accessories.
What makes your store different?
We specialize in performance swim gear at unbeatable prices, with direct manufacturer relationships that allow us to offer quality products. Our Australian-based operation ships worldwide with swimmer-focused delivery options and water-resistant packaging.

Products

What types of swimwear do you offer?
Our range includes:
  • Competition swimwear (jammers, briefs, chlorine-resistant suits)
  • Training swimwear
  • Swim apparel (bikinis, boys’ and girls’ swimwear)
  • Performance goggles (adult and junior sizes)
  • Swim accessories (fins, ear plugs, drink bottles, backpacks)
Are your goggles really anti-fog?
Yes! Our anti-fog goggles are specially treated to resist fogging during swim sessions. For best results, avoid touching the inside lenses and rinse with cool water after use.
What’s the difference between regular and chlorine-resistant swimwear?
Chlorine-resistant swimwear is made from specially formulated fabrics that withstand pool chemicals much longer than regular swimwear, making it ideal for competitive swimmers who train frequently.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use secure encryption technology to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship to?
We ship worldwide, excluding some remote areas in Asia and other locations. During checkout, you’ll see if we can deliver to your address.
What are my shipping options?
We offer two convenient options:
  • Standard Express Shipping (A$12.95): 10-15 business days via DHL/FedEx
  • Free Standard Shipping: 15-25 business days via EMS for orders over A$50
All orders are processed within 1-2 business days.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can follow your package “every stroke of the way” using the carrier’s tracking system.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused with original tags. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact Us

How can I reach customer service?
Our team is ready to help! Email us at [email protected] for any questions about orders, products, or returns.
Where is your physical location?
Our headquarters is at:
25 Marlin Avenue, BURRINJUCK, AU 2582
(Please note this is not a retail storefront)

Still have questions? Our swim-savvy customer service team is always happy to help you find the perfect gear for your aquatic adventures!